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Stay Safe with PREM Hospitality
Caring for our guests and employees is always our priority. While we have consistently maintained high standards of hygiene in our properties, we have implemented additional measures in response to Covid-19. These measures are in place to mitigate any potential risks and follow the recommended guidelines from health authorities and are under ongoing review.
As Covid-19 continues to impact the global community, we would like to keep you informed about the procedures and protocols we have introduced at PREMIER SUITES. Based on guidance from local authorities and The World Health Organisation, we have taken specific steps to ensure the safety and welfare of our guests, employees and suppliers. Please read on to see what we are doing and how our serviced apartments can offer a safe environment for guests.
Sincerest thank you for your co-operation during this challenging time and your support of PREMIER SUITES PLUS Dublin Ballsbridge.
If you have any further questions, please get in touch,
The PREMIER SUITES Dublin Ballsbridge Team
Are you accepting new bookings?
We are now fully open and are accepting new bookings for essential workers. Unfortunately we have had to temporarily close for leisure guests per Government restrictions.
How can I cancel my booking?
If you have an existing reservation and need assistance in rescheduling or cancelling your reservation, please send us an e-mail or telephone with your request and we will contact you as soon as possible. Our property contact details can be found
What additional safety measures have you implemented?
We take standards for hygiene and cleanliness very seriously and are proactively implementing additional hygiene procedures and precautions to ensure that the highest possible standards are upheld throughout every area and service our properties provide, for both guests as well as our own team.
While the situation is still evolving rapidly, we know it is important to be prepared to deal with any escalation in the spread of the virus and have the following actions in place:
Sufficient supply of hand sanitisers, gloves, masks, paper towels and disinfectant materials in all properties
Comprehensive employee communications policy to ensure reliable, up-to-date information is communicated to employees and to clarify procedures and policies around mitigating the risks associated with Covid-19
Posters in public bathrooms to inform of good hand hygiene, respiratory hygiene and cough etiquette
Additional tissues available in public areas
Additional cleaning of public areas and frequently touched surfaces (door handles / reception desk / elevator buttons) – using products which are effective in killing the virus
Property linen washed on a higher temperature
We have provided sanitiser stations throughout the buildings
We have identified all common touch points and have implemented a thorough sanitisation of these points
Extra public area staff have been rostered to ensure regular sanitising of commonly touched surfaces
Our internal communications platforms are ensuring efficient flow of protocols and updates
We have circulated government & health authority guidelines on personal hygiene and travel arrangements to all employees
We have implemented full procedures for sanitising guestrooms including all touch points e.g. remote controls, handles, light switches
We are committed to providing the additional manpower required to implement best practice procedures
We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door
Sanity system – we have a piece of equipment in each property which essentially disinfects the air following a 1 hour use. We are using this system in each apartment after check-out to sanitise the room and also regularly using it to sanitise the public areas. This system is used in hospitals so it’s a significant benefit in a time of virus concern as it sanitises the air against the pathogen agents such as bacteria, fungus, moulds and pollens, main causes of allergic reactions and it destroys most viruses”
We are committed to playing our part in trying to prevent Covid-19 from escalating. We ask that our customers do the same and follow the HSE & WHO guidelines regarding personal hygiene and Covid-19. Please also see our group safety charter for further information.
What are you doing if a guest of staff member become unwell?
Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we remain in close daily contact with each team member to ensure they remain in good health. If employees or an immediate family member does not feel well, the order is to stay at home and clarify any medical condition before returning to work.
Should a guest present with any symptoms of or feel unwell during their stay, we kindly ask them to stay in their room and contact local health authorities. Please update the Front Desk team of your situation.
For Ireland, call the HSE on
1850 24 1850
Each of our properties has a full list of protocols to follow should a colleague or guest become ill.
Guidelines for Guests: Consider the following advice on how to protect yourself from the Covid-19 infection:
Wash hands properly and regularly:
Before and after eating or drinking
After going to the toilet, nose blowing, sneezing or coughing
After cleaning procedures, handling waste and waste bins
After handling contaminated (dirty) items
Whenever hands become visibly dirty
If in contact with a sick person, especially those with respiratory symptoms
Cover mouth when coughing and sneezing
Cover nose and mouth with disposable tissues – if you don’t have a tissue, cough or sneeze into your arm or sleeve (not hand)
Place used tissues into a sealed bin – wash your hands
Avoid touching your eyes, nose or mouth if your hands are not clean
Review travel guidance from your own country’s Department of Foreign Affairs and the Irish Department of Foreign Affairs
High Risk Groups:
If you are in a high risk group, consider if travel is in your best interest. Discuss your concerns with your doctor by phone and keep your distance from people who are sick.
Those considered to be at higher risk for COVID-19 include the following:
People aged 65 years and older
People with long-term medical conditions – for example, heart disease, lung disease, diabetes or liver disease
Symptoms to Look Out For:
Shortness of breath
Fever (high temperature)
Can I visit my friend who is staying in your property?
Following government guidelines, we can only allow residents to gain entry to our properties. Non-residents will not be able to visit or gain access to our properties at this time.
How are you ensuring social distancing?
We have introduced an optional ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door. Self-check-in is also available, so face-to-face contact with our staff can be avoided. Additionally, each suite has its own cooking and dining facilities enabling residents to stay in their suites for longer periods of time.
What is the best way to contact you?
For general enquiries, please email us at
We are immensely grateful to each and every one of our team on the ground who are working very hard at this time to keep our guests safe and reassured.
We continue to closely follow any developments, measures and regulations regarding Covid-19 and we are committed to inform our employees and guests as best as possible.
This information has been developed based on health organisation and government guidelines and does not constitute legal advice and is purely for guidance.